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Shipping Policy - Brooklyn Doors & Hardware

Doorsinstock.com (Brooklyn Doors Inc) ships anywhere in the US, Canada and Mexico. (Buyers are responsible for customs fees to Canada and Mexico). The turnaround time of a placed order may vary and Brooklyn Doors Inc does not hold responsibilities for any delayed shipments. We DO NOT ship to APO, FPO, or PO boxes. We need a valid street address in order to process the order. If you made a mistake regarding the delivery address, you must contact us within 24 hours of placing an order. If the product is shipped out to a wrong address, the buyer carries responsibilities to any additional shipping and handling charges.

Our doors are shipped via freight ground services and the shipments are insured by the shipping carrier. Prior to making a delivery, someone from a freight company will contact you to schedule a drop off day and time that is convenient for you. Make sure that there will be someone to accept the product upon the delivery. Failure to do so might result in a re-delivery charge that you will be responsible for.

All shipments are delivered to the back of the truck.

Lift gate services, inside delivery, and white glove services are optional and you must contact us for these services (charges will apply). Drivers are not required to assist in the removing of the product from the truck, but they often do assist customers who will reward them with tips. However, a door is a heavy commodity which will require 2-3 people to be present and active in removing the product from the truck. During the unloading of products from the truck, Brooklyn Doors inc, assumes no responsibilities or liability for damage of the product, personal injury to someone(s), or any other issue that may arise due to moving the product from the truck to the inside space. 

The customer is responsible for inspecting all the elements of the shipped product and indicate any shortage or damage BEFORE signing on the freights company’s paperwork.

If the customer finds any concealed damage with the shipment after the driver leaves, they must contact the freight company to file a claim
If there are items missing, you must indicate that on the paperwork and notify us immediately, but DO NOT REFUSE the delivery. We would need pictures and other indications of the missing parts in order for us to send a replacement.

ACCEPTANCE OF SHIPMENT AND SIGNING THE DELIVERY RECEIPT BY YOU OR YOUR REPRESENTATIVES IS AN ACKNOWLEDGMENT THAT: 
Doorsinstock.com is responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that Doorsinstock.com (Brooklyn Doors inc.) will not refund such payments under any circumstances.

  1. MERCHANDISE DELIVERED IN SATISFACTORY CONDITION.
  2. RELEASES THE FREIGHT COMPANY AND Doorsinstock.com (Brooklyn Doors Inc) FROM ALL DAMAGE CLAIMS.
  • If the delivery driver refuses inspection, please note the following on the delivery receipt: “POSSIBLE CONCEALED DAMAGE. DRIVER WILL NOT ALLOW ME TO EXAMINE FREIGHT
  • Then sign where required.
  • If these terms are not followed we cannot be liable for any replacements.

Doorsinstock.com is responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that Doorsinstock.com (Brooklyn Doors inc.) will not refund such payments under any circumstances.

Number of Doors Shipping Fee for Doors to Continental United States
1- 3 $300
4 $330
5 $400
6 $440
7 $480
8 $520
9 $560
10 $600
11 $640
12 $680
13 $720
14 $760
15 $800
Orders Over 15 Doors Free